Please check through the list below to find an answer to your query:
Are my payment details safe?
Our online store is powered by Shopify, the leading e-commerce platform provider. Our website secure its server by using secure sockets layer (SSL), a standard security protocol that encrypts data between a web server and a browser. Finally, our online store has earned the McAfee SECURE certification, a widely recognized web security company. All these measures ensure that payments details are safe and secure.
Can I pay in my local currency?
We are happy to announce that checking-out is now possible in most currencies! At check-out, you can choose to pay in your own currency or in Singapore Dollars (SGD) (because our online store is based in Singapore). During check-out, you might be redirected to a URL starting with "mlveda". This is completely normal: MLVEDA is the partner who helps us allow you to pay in your own currency. You can check their website (http://www.mlveda.com/) for more information.
Where is my order shipped from?
All our products are made in Indonesia but we are based in Singapore (a stone's throw from Bali), and so is our warehouse. Every order is shipped from Singapore.
To which countries do you ship?
We aim pretty high and wish to spread the beauty of Balinese art as far as possible! We ship to more than 150 countries at the moment. However, extremely bulky items (such as bed headboards) cannot be shipped out of Singapore at the moment due to high cost. Please email us (email@example.com) for further details.
Which courier do you use to ship my order?
We want to ensure your order is shipped smoothly and reaches you within the lead-time we commit to. For overseas shipments, DHL is the most reliable and competitive courier at the moment. 80% of the orders shipped abroad are sent using DHL. Other couriers that we use include UPS and FedEx.
How long will it take to receive my order?
Once you have made your purchase on the website and the payment has been confirmed, we will process your order. Depending on your location, it will take between 3 to 15 working days for your order to be fulfilled and delivered:
- Singapore: 3 working days
- Rest of Asia (except Indonesia): 5 working days
- Indonesia: 10-15 working days
- Europe & USA: 10 working days
How is the shipping cost calculated?
We calculate the shipping cost based on the total weight of the products that your order. We offer free shipping to the following countries at the moment: Singapore, Malaysia, Hong-Kong, Taiwan and Macau.
We also offer free shipping to the USA for orders above 500 S$.
How do I request a return?
To initiate a returns request, all you need to do is fill in our form and our team will be in touch with you to inform you of the next steps.
How do I hang my wood panel?
Most of our panels come with one or several hooks which are located on the back side. If no hook is visible, you can consider one of these options to hang your beautiful wall decor:
- 3M hooks: we recommend to use hooks from Command (3M). They can support up to 3 kg
- nails: if you are able to put nails in your wall, we recommend them for pieces heavier than 3 kg
- for bed headboards, we recommend using French cleats. You may drop us an email (firstname.lastname@example.org) should you wish to order the hanging kit from us.